DLS Servicing President and CEO Donna Schmidt was recently featured in HousingWire as part of the Editor’s Choice Awards spotlight series, a recurring feature that highlights past Women of Influence honorees whose careers and insights continue to shape the mortgage industry.
Donna was originally selected as a 2024 HousingWire Woman of Influence for her role in advancing mortgage servicing through innovative loss mitigation technology and her commitment to improving outcomes for both servicers and homeowners. In this follow-up feature, Lesley Collins asked Donna to reflect on the decisions, lessons, and leadership philosophy that have defined a 40-year career.
A few of our favorite moments from the interview:
- On the decision that changed everything:
“Moving from the origination side of the business to servicing. My first job in mortgages was typing mortgage documents for a law firm, then I moved to processing. This was when interest rates climbed to nearly 20%. I started looking for a job in servicing. I loved the diversity of processes and the challenges of cost management and efficiencies. I was hooked and have been here for 40 years.”
- On the leadership lesson the industry needs to hear:
“A servant leadership approach to dealing with staff and teammates will go a long way, especially when things get tough. When you treat people with dignity and respect, are willing to jump in the trenches when it feels like the wheels are falling off, you cannot underestimate the goodwill and value that is built in your team.”
- On advice for the next generation of women in housing:
“Stay focused on the tasks at hand; always anticipate what will be needed in the future, stay out of corporate politics, never make an enemy, as at some point you may need to work with them again. If you view every challenge as an opportunity to solve a problem, work will be fun and rewarding!”
That philosophy isn’t just something Donna talks about. It reflects how Donna has built and runs DLS Servicing, with a focus on solving real problems, treating people well, and staying ahead of what the industry needs next.
We are proud of the recognition and grateful to HousingWire and Lesley Collins for the opportunity to share Donna’s story.
Read the full article here!